Whilst every care will be taken by affiliated movers to transport your possessions safely, you will appreciate that the distances involved, coupled with the rigours of an international transit, means that on occasions loss and/or damage to your goods may occur. We therefore strongly recommend that you take out protection plan coverage to ensure that you are duly compensated for any loss which may occur.

Protection plan coverage types available for personal effects

In the case of an overseas move of personal effects, there are three types of coverage available:

• Total loss only
  This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your entire shipment while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 1.9%.
• Total loss and damages to furniture
  This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your shipment (in whole or in part) and also damages to furniture while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 2.25%*.
• Full coverage protection (total loss, damages to furniture and breakages in boxes packed by us)
  This coverage applies only in some types of services that are chosen with our moving company. It covers the total loss or destruction of your shipment (in whole or in part), damages to furniture and the content of boxes that where packed by our company while in transit and/or being handled. The cost of this coverage is based on the declared value of your shipment at a rate of 2.90%*.

Coverage choice

To find out more about protection services or to reserve a coverage, please communicate with one of our agents of IMS or one of sales representative of the mover company.

Documentation

During the reservation of your choice of coverage, you will receive a valued inventory form in order to declare the list of items and their value. You can also give us your own valued inventory with the aid of an electronic file such as word, excel, etc. It's important that your name and contract number appears clearly and in full on your valued inventory list and signed. You will have to send us the list or the form before your shipment's departure on a ship or plane.

Transit protection plan confirmation

Once we have received the valued inventory form (or your own valued inventory list), we will issue the certificate of protection plan confirming that the coverage of your goods is active and send it to you electronically (email).

Vehicle

Please note that if you have a vehicle to be added with your personal effects, it will be included under the same coverage. If you're moving vehicles, please note that the options and costs are not the same as for personal effects. For details regarding those options, please contact one of our representative.

* A deductible will apply to each claim depending on the value of your shipment as well as the type of goods being transported.